Procedures with clients who have been vaccinated
- Temperature control on arrival of our guests.
- Vaccinated guests are automatically exempted from mandatory RT-PCR testing on arrival in the Autonomous Region of Madeira. In this case, the tourist / individual will have to present a document that certifies that the carrier has been vaccinated against COVID-19, according to the stipulated plan and respecting the period of activation of the immune system as foreseen in the Summary of Product Characteristics (SmPC).
- A tourist / individual who has tested positive in the past 90 days may be excused, provided that they have a medical document that proves and certifies that this carrier is recovered from the disease COVID-19 and that it has occurred in the last three months.
- It is recommended by the Regional Government of Madeira that any official document of this genesis be uploaded to the Madeira Safe Site before the trip, for a more celebrated process on arrival.
- Temperature control of customers on arrival and disinfection of hands
- Test order request COVID-19 made at least 72 hours ago or on arrival at Madeira International Airport.
- If the client has done the test at the Airport, he must remain inside the room until the result is obtained by the competent authorities on the test.
- Request for identification documents, without contact preferably by asking to be forwarded to the following email: firstname.lastname@example.org
- Disinfection of room keys in front of customers before handing them over. (If the customer prefers, we have a Mobile key App. and it is necessary to download from the following LINK
- Communication to guests of the Hotel’s best practices and operation / procedures. (Ex: Pre-booking for breakfast, wearing a mask, disinfecting hands, social distance, etc.).
- Avoid cash payments, if possible give preference to the ATM or Credit contactless cards.
- No tourist information is provided on paper or other types of flyers.
- Prior booking of breakfast and check-out time.
Compliance with rules established in the “Declaration of healthy and safe establishment”
All Hotel staff received specific information with meetings and training on internal protocol related to COVID-19 and all its updates whenever necessary, including basic preventive precautions on how to do them correctly:
» Hand hygiene
» Respiratory etiquette
» Blowing nose
» Social conduct
As well as enforcing all the guidelines of the Directorate General for Health (DGS) for cleaning all surfaces / areas and treating clothes in establishments.
The establishment has
- Personal protective equipment in sufficient numbers for all workers.
- Personal protective equipment available for sale to customers (individual kit).
- Dispensers of alcohol-based antiseptic solution or alcohol-based solution in all Public Areas including the Reception.
- Social distance measures duly marked as well as acrylic protections in or to protect customers/employees.
- Place to isolate people that can be detected as suspected or confirmed cases of COVID-19.