Privacy policy

Privacy policy

Internet Privacy Statement

Hotel Madeira has a strong commitment to providing excellent service to all customers and visitors of this Web site. That includes those respecting your concerns about privacy.

Your Personal Information

You are asked to provide us with personal information in the following instances, when you reserve one room , when you register on our site or, also when you submit a corporate contact, or send us an application form.

Your personal information is used only to complete and guarantee reservations you make on our website; to simplify your reservation process on our website (recognition) and to provide the best service possible; to perform statistical and other marketing analyses, exclusively internal to the Hotel Madeira, as part of our effort to improve our service; to inform you by e-mail with your allowance when registering on our website, about our special offers, news and promotions;

Your personal information under no circumstances, will be transmitted to a third part. It will remain exclusively reserved to internal use within Hotel Madeira


When you visit our website, a persistent cookie (a small text file) is created and saved on your computer's hard drive. The cookie makes it possible to recognize you when you visit our site so that we can facilitate your browsing on the site and personalize your online experience.

We also collect technical information on your computer each time you open a page during your visit to our site. This information includes your IP (Internet Protocol) address, the operating system used, the type of browser, and the origin website address, as needed. We collect this information to improve the quality of your visit to our website and do not sell or transfer this information to third parties.

We use a Website analysis and statistics tool which provides a set of data and tracks how visitors use our site. When you visit our site, we create cookies to record and receive non personally identifiable information concerning your searches on the site. This tool enables us to improve your online experience and make our website more user friendly to you. It is never used to collect personal information pertaining to you and is never compared with your user profile if you are registered on our website.

Most browsers automatically accept these cookies, but you can delete them or have them automatically refused. As each browser is different, you should refer to the "Help" section on your browser toolbar to find out how to set your preferences regarding cookies. However, you may not be able to use certain features on our site if you choose not to accept cookies.


To guarantee your security and ensure greater confidentiality, we treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. if we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https.".

Purposes of processing personal data

Assistance in managing the sending of email marketing;

Marketing purposes of Hotel Madeira and its hotel units, through any means of communication, including electronic support.


When User Data is processed for direct marketing purposes (marketing), the User shall have the right to object at any time to the processing of data concerning him or her for the purposes of said marketing, which includes profiling insofar as it is related to direct marketing. If the User objects to the processing of their data for direct marketing purposes, Hotel Madeira shall cease processing the data for that purpose.